NASHVILLE – The Tennessee Department of Commerce & Insurance’s (TDCI) Division of customer Affairs announces the very best 10 problem groups by Tennessee consumers. The home improvements category ranked as the No. 1 complaint category with more than 400 consumer complaints for the second consecutive year.

The Division of customer Affairs received a complete of 3,599 complaints and recovered both ongoing solutions and funds for Tennessee by working together with customers and organizations. Overall, the range customer complaints decreased contrasted whenever 4,432 complaints had been evaluated by customer Affairs.

The Division of customer Affairs works alongside partnering agencies to foster a consumer-to-business that is positive in Tennessee. The Division’s staff works to quickly route complaints to ensure that appropriate action may be drawn in cases where business that is deceptive, frauds or frauds are observed become at play.

• Home improvements: 412 complaints

This category includes home warranties, along with employing a specialist for services to correct or enhance the quality of your house. The most frequent complaints associated with quality of work, incomplete work after getting re re re payment, and structural harm brought on by used people or companies. A majority of these complaints are introduced towards the Board for Licensing Contractors, Tennessee Housing developing Agency (THDA) plus the Tennessee Regulatory Authority (TRA).

• Personal/Professional Services: 292 complaints

This category pertains to solutions provided by certified specialists involved in their state of Tennessee, including locks stylists, therapeutic therapeutic massage practitioners, nail professionals, as well as others. Typical complaints are the quality of solution, costs for service perhaps perhaps maybe not gotten, and issues gift that is redeeming for solutions offered. Some agencies these complaints might be called to incorporate TDCI’s Division of Regulatory Boards and Board of pro Responsibility.

• Utilities: 289 complaints

This category includes fuel solution, water solution, sewer, electricity, landline phone solution, cell phone solution, online sites, and cable. Issues with payment and upkeep had been the absolute most common complaints. Usually, these complaints is likely to be introduced to your TRA or the utility that is investor-owned.

• Timeshares/Vacation Clubs: 274 complaints

This category pertains to customers buying home under a timesharing contract in addition to purchase of those agreements. The essential complaints that are common high-pressure product sales techniques, misrepresentation regarding the agreement, and resale frauds. The Division will frequently refer these complaints towards the Tennessee property Commission while the Board of pro Responsibility.

• Landlord/Tenant: 216 complaints

This category pertains to customers leasing leasing home in their state of Tennessee. The most frequent complaints associated with protection deposits additionally the conditions for the property that is rental. These complaints are generally called into the THDA, town and county building codes enforcement, and TDCI’s Fire Prevention/State Fire Marshal’s workplace.

• engine Vehicle: 202 complaints

This category usually includes consumer dissatisfaction utilizing the purchase regarding the utilized automobile they bought. Difficulties with utilized car sales and marketing were probably the most common complaints. Customer Affairs usually works closely utilizing the Tennessee automobile Commission whenever managing these kind of complaints. In addition, these complaints can be called to your National Highway Traffic protection management (NHTSA) plus the Tennessee Department of income.

• Debtor/Creditor: 196 complaints

This category includes things pertaining to commercial collection agency businesses, payday advances, credit fix organizations, and check-cashing services. Customer complaints frequently associated with phone that is harassing or payment dilemmas. These complaints in many cases are introduced towards the https://pennsylvaniapaydayloan.coma/ Tennessee Department of banking institutions.

• Health Services and items: 191 complaints

Customers’ most typical complaints consist of being misquoted for solutions and billing that is inaccurate. The Division will refer appropriate complaints to the Tennessee Department of wellness.

• engine Vehicle fix: 184 complaints

This category relates to businesses providing services to fix automobiles. Many customers report automobile repair organizations that get back automobiles maybe maybe perhaps not completely fixed. The Division will relate to and ongoing work utilizing the Tennessee automobile Commission, the NHTSA, and also the Tennessee Department of income.

• Insurance: 172 complaints

This category pertains to insurance that is pet consumer medical insurance, and unlicensed insurance firms. Many customers reported about coverage and claims. These complaints tend to be described TDCI’s Insurance Division.